Terms & Conditions

Terms and Conditions.

Returns 
Please contact us hello@lahcintajewellery.com to obtain instructions before returning a product. Once we receive your return, please allow one week processing time. We do NOT offer refunds for change of mind, however we also offer exchanges or credit notes. 

Return & Exchange 
Please contact hello@lahcintajewellery.com within seven days from the date you receive your item/s. We will provide you with instructions on how to return the item/s.

Faulty Products 
Please contact Lahcinta Jewellery and Design IMMEDIATELY if in the unlikely chance there is a fault with your Item(s). Each piece is carefully inspected and packed before they are shipped. 
Goods are classified as faulty if they are RECEIVED DAMAGED. Wearing your piece of Lahcinta for a year, then noticing an issue DOES NOT qualify this piece to be faulty.   
Damage occurring while in transit is uncommon; although >> in the unlikely event this occurs please contact us as soon as possible. Keep all of the original packing material and we will provide you with further instructions. 
On return of the item we will investigate the fault or damage immediately. hello@lahcintajewellery.com

Missing Jewellery 
Generally deliveries are reliable within and from Australia and it is very rare for items to go missing in transit. However, if your order has been posted and has not arrived after 8 working days of shipment advice  please contact us. 
Lahcinta Jewellery and Design recommended Express Shipping with signature for all shipping. 

Just a couple of More things --
We try our hardest to ensure fast delivery, although sometimes deliveries can be delayed beyond our control. 
When your product is dispatched you will receive an email containing a tracking number and instruction on how to track your package. 
PLEASE TRY AND GET YOUR JEWELS DELIVERED TO AN ADDRESS WHERE SOMEONE IS THERE TO COLLECT IT. 
If you parcel is being shipped to an address where you know no-one will be there to accept, it is suggested you choose signature-express. 
If no-one is available for signature - Your parcel will be taken to your nearest Australian Post Shop for collection. 
Please collect your parcel within five business days to ensure it is not returned back to Lahcinta Jewellery.  
The delivery times provided are estimates only. 
Third parties outside of our control provide actual delivery. Lahcinta Jewellery will not be held accountable for late deliveries or loss or damage relating to late deliveries. Please ensure you enter the correct delivery address. 
Lahcinta Jewellery cannot be held responsible for incorrectly entered delivery addresses. 
Please note that parcels shipped to areas outside the next day delivery area may take an additional day to deliver.